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Home Loans

Making home loans simple and straightforward

Commercial Loans

Taking the hassle out of commercial lending

Process turn around times

The following indicative process turnaround times apply to complete loan applications containing all necessary documentation. Final credit decision requires all outstanding information and documentation having been provided, and does not include wait times for valuations.

ING Current Assessment Service Level

NB: Please refresh this screen for up-to-date Service Levels.


5 Days

Refinance / Pre-approval

25 Days

Changes to existing loans

10 days - Assessment
2 days - Loan Offer
1 days - Switch/Split


5 Days

Contact us

For information and turnaround times regarding document preparation, please refer to the appropriate solicitors website. For further information on processing times, please contact your ING Representative.

Enhancement to Apply Online supporting documents

NextGen has released an upgraded version of its Supporting Documents service which has simplified the user experience in uploading documents for loan applications. A dynamic checklist will now detail the documents required for each loan application.

Tips for Quicker Loan Assessment

Submitting applications completely and correctly will assist in loan applications being processed as quickly as possible.

Broker support
1300 656 226
Available Monday - Friday, 8:30am - 6pm (ESDT)

Emailing Supporting Documents
Residential: mortgage.assessment@ing.com.au
Commercial: pcm@ing.com.au