We are pleased to advise that all ING accredited brokers now have the ability to order property valuations prior to submitting a new home loan or variation application to ING .
Refer to the Broker Reference Guide for steps on valuation ordering.
For any other assistance please contact your ING representative.
Simply follow the steps outlined in the Supporting Documents V3 Quick Reference Guide and upload your documents online.
If you're using the new redesigned layout of Supporting Documents, refer to the Supporting Documents V4 Quick Reference Guide.
Check out our new Serviceability Calculator.
We've also created a Living Expenses Form that may assist you in calculating your customers living expenses.
Dentons is an online portal that allows tracking of loan matters in real-time. Providing a user-friendly portal, Dentons Lend allows you to:
Simply email: DL.assist@dentons.com with the subject:
Dentons Lend New User and the following information:
To log in to Dentons Lend go to:
https://DDLending.au2.dentons.com and enter your User ID (your registered email address), your password and click the login button.
The following are useful information on how to navigate Dentons Lend:
1. Dentons Lend Handy Guide
2. Dentons Lend demonstration video
Access code: wTSW0gS$DX
MSA National link: https://loantrak.com.au/
MSA National email LoanTrak username and temporary password to the Broker for first log-in
Some of the key features of LoanTrak are:
If you need help accessing LoanTrak or need assistance with navigation, please contact the support team a LoantrakSupport@msanational.com.au.
DocuSign for mortgage documents simplifies the settlement process for all new purchases and refinances, making the settlement process quicker, safer, and less prone to errors.
The following details the process for all new purchases and refinances:
o Loans with 3 or more borrowers
o Loans with 4 or more loan splits
o Loans involving guarantors
o Powers of Attorney documents
For more information about DocuSign and electronic signatures, click here
Simple loan variations that do not involve changes to borrower details or a security prperty can be done online. Simple variations such as:
For complex variations which include a change of borrower or security property please continue to use the Residential Loan Variation Form.
Please note that simple loan variations that are submitted to ING by fax or mail will not be processed.
To assist you when lodging a simple variation, help cards are available below:
You can select and print the latest FHOG form for each state below. Simply select the state where the property is located, print and complete the form, and send it in, along with supporting documents to:
FHOG Team
ING
GPO Box 4094
Sydney NSW 2001
There's the done thing and then there's the ING way. And the fact that we're Australia's Most Recommended Bank makes us smile a thousand smiles. It's a genuine honour and a privilege.
