We are pleased to advise that all ING accredited brokers now have the ability to order property valuations prior to submitting a new home loan or variation application to ING .
Refer to the Broker Reference Guide for steps on valuation ordering.
For any other assistance please contact your ING representative.
Simply follow the steps outlined in the Supporting Documents V3 Quick Reference Guide and upload your documents online.
If you're using the new redesigned layout of Supporting Documents, refer to the Supporting Documents V4 Quick Reference Guide.
Check out our new Serviceability Calculator.
We've also created a Living Expenses Form that may assist you in calculating your customers living expenses.
Dentons is an online portal that allows tracking of loan matters in real-time. Providing a user-friendly portal, Dentons Lend allows you to:
Simply email: DL.assist@dentons.com with the subject:
Dentons Lend New User and the following information:
To log in to Dentons Lend go to:
https://DDLending.au2.dentons.com and enter your User ID (your registered email address), your password and click the login button.
The following are useful information on how to navigate Dentons Lend:
1. Dentons Lend Handy Guide
2. Dentons Lend demonstration video
Access code: wTSW0gS$DX
MSA National link: https://loantrak.com.au/
MSA National email LoanTrak username and temporary password to the Broker for first log-in
Some of the key features of LoanTrak are:
If you need help accessing LoanTrak or need assistance with navigation, please contact the support team a LoantrakSupport@msanational.com.au.
DocuSign for mortgage documents simplifies the settlement process for all new purchases and refinances, making the settlement process quicker, safer, and less prone to errors.
The following details the process for all new purchases and refinances:
o Loans with 3 or more borrowers
o Loans with 4 or more loan splits
o Loans involving guarantors
o Powers of Attorney documents
For more information about DocuSign and electronic signatures, click here
Simple loan variations that do not involve changes to borrower details or a security prperty can be done online. Simple variations such as:
For complex variations which include a change of borrower or security property please continue to use the Residential Loan Variation Form.
Please note that simple loan variations that are submitted to ING by fax or mail will not be processed.
To assist you when lodging a simple variation, help cards are available below:
What's FHOG?
The First Home Owners Grant (FHOG) is an initiative that started on 1 July 2000 to help first-time buyers like your customer get into the property market. Funded by states and territories, each region has its own rules and benefits. If your customer meets the criteria, they could receive a one-time grant to help them buy their first home.
How Does It Work?
The FHOG varies depending on where your customer plans to buy their first property.
Here's a quick guide:
Each state has different offers and conditions, so check your customer’s state specific website for all the details.
FAQ
First-time home buyers who meet the rules set by their state or territory. Your customer must be an Australian citizen or permanent resident and plan to live in the home.
The FHOG is mostly for new homes, but some states have extra help for buying old homes. Check your customer’s state rules.
Your customer can apply through their state's revenue office or their lender when they get a home loan. Have your customer’s documents ready!
Yes, many states offer extra help like stamp duty discounts and other rebates. These can lower the cost of buying your customer’s first home.
If your customer buys with a partner or friend, at least one of them must meet the FHOG rules. Both names need to be on the property title.
It usually takes a few weeks after your customer applies and gets approved
Yes, your customer can get the FHOG if they build their own home. It applies to new homes, whether your customer buys or builds.
Most states require your customer to live in the home for a certain time (usually 6-12 months). If your customer moves out early, they might have to pay back the grant.
No, your customer can only get the FHOG once. If they have received it before, they can't apply again.
There are usually no income limits, but there are other requirements. Your customer can check their state's guidelines for details.
How to apply?
Applying for the FHOG is easy. Simply complete the application form available on individual state specific websites.
Eligibility:
NSW applicants must:
Applicants and their spouse/partner must not:
Helpful Tips for Timely Application Assessment
To ensure your customer's application is processed promptly, please:
There's the done thing and then there's the ING way. And the fact that we're Australia's Most Recommended Bank makes us smile a thousand smiles. It's a genuine honour and a privilege.