To contact the Sales Support Unit, simply send an email to your corresponding state or give us a call.
Phone: 1300 656 226
Available Monday - Friday, 8:30am - 6pm (ESDT)
Remember to include the Deal Number: INGDEAL=XXXXXX in the subject line of the email and remove any password from supporting documents.
Please contact your ING representative for all queries relating to: Loan scenarios, credit or policy related enquiries, accreditation and training requirements, decline appeals.
"Leading the broker business at ING, I consider the broker channel as being vital to our success in the Australian mortgage market. At ING we have a relentless focus on providing great customer experiences and brokers are an essential ingredient in us being able to delivering this.
National Sales Manager
Mobile: 0429 576 119
Email: sergio.delvescovo@ing.com
"As the State Manager of the largest region in the country, my extensive experience in the third party industry and honest approach have helped me to create long-lasting relationships across the region."
Sales Manager, Residential NSW/ACT
Mobile: 0404 816 537
Email: greg.russell@ing.com.au
"I am focused on building strong business relationships with my broker partners to ensure my contribution to the success of ING and the broker industry."
Business Development Manager
Mobile: 0401 145 180
Email: clem.marcocci@ing.com.au
"I strive to be respected by my broker partners as being knowledgeable, honest and reliable. When away from work, my focus usually turns to either hiking or skiing (depending on the season and location!)."
Business Development Manager
Mobile: 0419 157 218
Email: nicholas.brookes@ing.com.au
"I'm dedicated to delivering an exceptional experience and building strong, long term relationships with my brokers. Through mutual respect, honesty and integrity."
Business Development Manager
Mobile: 0437 845 610
Email: sarah.jackson@ing.com.au
"Creating deep relationships based on transparency and trust are vital in my role. In my downtime, it's all about my family and the great outdoors."
Senior Relationship Manager
Mobile: 0401 157 942
Email: Kristen.Bentick@ing.com.au
"I leverage my experience and energy to support my broker partners and their clients. My aim is provide the best experience available in the broker channel."
Business Development Manager
Mobile: 0434 510 545
Email: Tia.Baena@ing.com.au
"I believe communication, support and trust is key in building respectful, strong and successful relationships with my broker partners."
Relationship Manager
Mobile: 0403 604 529
Email: Joan.Guina@ing.com.au
"Supporting my brokers by being upfront, honest and consistently reliable is something that I take pride in and being able to draw on my 10 years’ working experience at ING to achieve positive outcomes for customers is an added bonus."
Relationship Manager
Mobile: 0401 136 454
Email: natalija.taylor@ing.com.au
“Being responsive, reliable, honest and upfront is the cornerstone of building strong and respectful relationships with my broker partners. I'm always thrilled when my brokers business' grow, knowing that I've played a part to help them be successful.”
Business Development Manager, Residential
Mobile: 0418 798 461
Email: linda.chhean@ing.com.au
"Responsiveness is key for commercial lending! I really try to understand broker's goals. Working with them to identify new opportunities and become a trusted partner."
Sales Manager, Commercial NSW/ACT
Mobile: 0475 967 966
Email: warren.obrien@ing.com.au
“Assisting my brokers build their businesses’ and customer portfolio gives me great satisfaction. For me success is where I’m able to work closely with my brokers and their customers to find the best funding solution for their needs. I pride myself on my extensive credit knowledge, cultural diversity and being bilingual in English and Mandarin means that I’m able to assist brokers and their customers from all cultural backgrounds”
Business Development Manager Commercial NSW/ACT
Mobile: 0448 846 021
Email: christine.shen@ing.com
"As State Manager of the VIC/TAS region, I believe it's all about instilling confidence. Confidence in my team always striving to provide the best possible customer experience is the aim. If you're lucky enough, we can discuss over one of my home cooked feasts!"
Sales Manager, Residential VIC/TAS
Mobile: 0420 989 265
Email: gerard.vear@ing.com.au
"My open and honest demeanour has proven to be the best approach to my success at ING. And I'm always ready to celebrate success with a glass of champagne (French of course!)."
Business Development Manager
Mobile: 0406 664 105
Email: shellie.hall@ing.com.au
"I pride myself on being a reliable and professional self-starter who is passionate about the finance industry and highly motivated to achieve the best outcomes for my brokers."
Business Development Manager
Mobile: 0476 461 166
Email: matthew.tait@ing.com.au
"I pride myself on my extensive credit knowledge and a solution-focused approach."
Business Development Manager
Mobile: 0406 530 458
Email: farid.mirkhil@ing.com.au
"My goal each day is to add value to the people that cross my path and being an ING BDM gives me so many opportunities to achieve this. A fun fact about me - I'm a big believer that there’s a sports metaphor for just about every situation! "
Business Development Manager
Mobile: 0476 801 978
Email: jana.dejonge@ing.com.au
“I pride myself on providing brokers with great service by being accessible and responsive when required. I’m always available to support you professionally or personally. I enjoy a chat and always ready to have one with you.”
Business Development Manager
Mobile: 0417 368 127
Email: lee.webster@ing.com
"I pride myself on my experience and the relationships I've built over the years. I enjoy having a beer and a laugh come Friday - Eagles supporters are very helpful with the latter!"
Business Development Manager
Mobile: 0411 573 037
Email: albie.fernandes@ing.com.au
"Working with brokers is a "two-way street" - Communication, transparency, honesty and delivering beyond expectations is the key to me developing good long-term relationships. Working with my broker partners is extremely fulfilling. Together I believe we are making a difference."
Sales Manager, Commercial VIC/SA/TAS
Mobile: 0475 941 654
Email: adrian.lee@ing.com.au
"As the leader of South Australia for ING, it's all about finding the best possible outcomes for my brokers and their clients. My many years of experience across both credit and distribution have armed me with the tools to achieve these outcomes."
Sales Manager, Residential SA
Mobile: 0413 055 007
Email: ashley.amaro@ing.com.au
"Assisting my brokers get the best possible outcome for their clients and ensuring that every touch point is seamless and positive is something that I take pride in. Having been in the industry in different roles over the years has given me a wealth of experience that I can draw upon to provide different solutions for my brokers."
Business Development Manager
Mobile: 0404 393 558
Email: Angela.D'Angelo@ing.com.au
"To me it's all about providing the best outcome for my brokers and their customers. My methods may sometimes be unorthodox, however this keeps things interesting and often achieves the desired outcome."
Sales Manager, QLD/NT
Mobile: 0475 975 189
Email: byron.howard@ing.com.au
"I take pride in being a transparent and knowledgeable BDM as this enables me to build strong working relationships with my brokers and assist them in growing their business."
Business Development Manager
Mobile: 0478 404 111
Email: brianna.kenyon@ing.com.au
"I care about my brokers and their customers and am a passionate advocate of the broker Industry. I pride myself on being responsive , reliable, and consistent so both you and your customer can rest assured you’re in good hands. Your success is my success and I look forward to working together with you."
Business Development Manager - Residential, QLD
Mobile: 0424 136 146
Email: mandy.grabovac@ing.com
"I am a passionate advocate for the broker channel and the accessibility it provides to all consumers. As a broker myself for many years, coupled with the experience honed as a credit assessor at the start of my career, and now as a BDM, you could say I’ve experienced many different facets of our industry. I lean on these experiences to add value and support my brokers. I love challenging myself to learn or do something new and this has resulted in me being an exchange student, getting a Pilates certification, and walking up hills in amazing parts of the world!"
Business Development Manager - Residential, QLD
Mobile: 0476 844 003
Email: ardele.hammond@ing.com
"I'm passionate about providing the best service for my brokers and their customers. When I'm winding down after work, there's nothing I enjoy more than a (very) long bike ride."
Relationship Manager
Mobile: 0478 300 986
Email: james.briggs@ing.com.au
"After 30 years in commercial banking I still enjoy being part of the journey with brokers to find the right commercial solution for their customers. Bringing three decades of experience means I can look at situations a little differently and provide direction and support to brokers."
Sales Manager, Commercial QLD/NT
Mobile: 0478 316 442
Email: lorence.crema@ing.com.au
"I love helping brokers simplify complex processes and make their work more efficient. Supporting brokers allows me to contribute to their success and that of their customers. This leads to better experiences for both brokers and customers and helps foster meaningful relationships. Seeing customers and brokers achieve their goals with my assistance is incredibly rewarding."
Sales Manager, Residential WA
Mobile: 0473 517 029
Email: alex.ditoro@ing.com
"I love adding value for brokers and helping them achieve successful outcomes for their clients. Hearing about their journeys is inspiring and I'm passionate about supporting them in elevating their business through consistency and professionalism."
Business Development Manager, WA
Mobile: 0473 881 343
Email: mary-jane.derham@ing.com
"I love combining my passion for finance with building long-term professional relationships. I'm dedicated, responsive, and reliable, and I genuinely enjoy connecting with brokers to help them grow their businesses and create positive customer experiences."
Business Development Manager
Mobile: 0400 912 002
Email: shelley.rizk@ing.com
