Home Loans

Making home loans simple and straightforward

Commercial Loans

Taking the hassle out of commercial lending

Process turn around times

Purchase

3 Days

Refinance

3 Days

Non-assessed Pre-Approval

1 Days

Changes to existing loans

4 days - Assessment
2 days - Loan Offer
2 days - Switch/Split

Commercial

5 Days

ING Current Assessment Service Level in Business Days

NB: Please refresh this screen for up-to-date Service Levels.

The indicative process turnaround times apply to complete loan applications containing all necessary documentation. Final credit decision requires all outstanding information and documentation having been provided, and does not include wait times for valuations.

For information and turnaround times regarding document preparation, please refer to the appropriate solicitors website. For further information on processing times, please contact your ING Representative.

Contact us

Broker support
1300 656 226
Available Monday - Friday, 8:30am - 6pm (ESDT)

Emailing Supporting Documents
Residential: mortgage.assessment@ing.com.au
Commercial: pcm@ing.com.au

XS
SM
MD
LG