Making home loans simple and straightforward
Taking the hassle out of commercial lending
The following indicative process turnaround times apply to complete loan applications containing all necessary documentation. Final credit decision requires all outstanding information and documentation having been provided, and does not include wait times for valuations.
NB: Please refresh this screen for up-to-date Service Levels.
Purchase / Refinance
3 Days
Purchase / Refinance
Non-assessed Pre-Approval
2 Days
Non-assessed Pre-Approval
Changes to existing loans
7.5 days - Assessment
2 days - Loan Offer
2 days - Switch/Split
Changes to existing loans
Commercial
5 Days
Commercial
For information and turnaround times regarding document preparation, please refer to the appropriate solicitors website. For further information on processing times, please contact your ING Representative.
NextGen has released an upgraded version of its Supporting Documents service which has simplified the user experience in uploading documents for loan applications. A dynamic checklist will now detail the documents required for each loan application.
Submitting applications completely and correctly will assist in loan applications being processed as quickly as possible.
There's the done thing and then there's the ING way. And the fact that we're Australia's Most Recommended Bank makes us smile a thousand smiles. It's a genuine honour and a privilege.
